Frequently Asked Questions

General questions

• How do I get an SDS or TDS?

  Please contact Customer Service via email at customerservice@digilube.com 

• Can I edit or change my order?

  Yes. Please reach out to customerservice@digilube.com if anything needs to be changed on an order.

• How do I get a quote?

  Many of our prices are available on our Shopify site, but if you are not able to see the item you are looking for, or would like an official quote, please email customerservice@digilube.com with your request.

• Having an issue, who do I call?

  Contact your Digilube-trained sales and service representative. We’re here to help resolve any issues, prevent costly downtime, reduce rework on parts, and avoid safety hazards. We care about our customers and take pride in keeping your systems running smoothly.

Shipping

• Where do you ship?

  We can ship to Canada and Mexico, however our customers are responsible for exporting and importing the product.

• How long does it take to process and ship my order?

  ATS – Orders are entered within 24 hours and in-stock items ship within 7-10 Days. Any items that need to be ordered from ATS may have a longer lead time.

  Lubricants –  Orders are entered within 24 hours and in-stock items ship within 1-2 days. Special blends ship within 3-4 days.

  Brushes – Orders are entered within 24 hours and in-stock items ship within 1-2 days. Non-stock items will ship within 7-10 days.

• What shipping carriers do you use?

  For parcel shipping, we prefer to use UPS but are able to ship with FedEx as well.  For LTL shipping, we use a wide range of carriers which depends upon the customer and where the shipment will be delivered.

• What is the cost of shipping?

  An estimated cost of shipping can be provided in quotes upon request.  All orders on Shopify provide shipping costs, but please note we only ship parcels on Shopify.

• Can I track my shipment?

  Our invoices include tracking information, however, if you do not have the invoice available you can call in to Customer Service or email customerservice@digilube.com.

• What should I do if my order is delayed or hasn't arrived?

  Please contact Customer Service to check on any order that may be delayed.

• Can I arrange a local pickup?

  Yes, we are open for local pickups. Please request the local pickup when placing your order.

• What if my order arrives damaged or incomplete?

  Please refuse shipment if the product arrives damaged. If order arrives incomplete, contact Customer Service.

ATS - All Lubers / Accessories

• Which Lubers are refillable?

  JACK series have an easy swap replacement cartridge.

  ULTIMATE series are refillable with a grease gun

  TITAN CL and II are easily refillable with a standard grease cartridge, the type you would use with your grease guns.

  TITAN OILER is refillable

• How long does the lubricant last?

  The lubers dispense at your desired settings. See installation instructions to select a range from 15 days up to 945 days to empty. The lifespan of the lubricant itself is dependent on the composition of lubricant, but we ensure the shelf life of our lubricants will last a minimum of 2 years prior to filling. The ULTIMATE and JACK Series are recommended to avoid grease separation on long settings.

• Are lubers durable enough for mining?

  Yes, A.T.S. is certified by MSHA (Mining Safety and Health Authority) for use in all mines, and ATEX certified.

• Are lubers submersible?

  They are all water and weather-resistant, but only the ELECTRO-LUBER with a weather cap are submersible up to 30 ft. underwater.

• What is the B Switch for?

  The B Switch on the ELECTRO-LUBER is applied to make it go 5% faster.

• What is the ATS warranty?

  Our lubricators come with a one year warranty.

• I don't see my grease on Shopify, is it available?

  Our Shopify site does not include every grease that we supply. If you do not see your grease, please call in to Customer Service (937-748-2209) or email customerservice@digilube.com. Please remember to include what kind of luber you would like to be filled with the requested grease.

• Can I use a distribution port on a gas luber?

  No.

• How do I figure out what kind of mounting bracket I need?

  Depends on if you are purchasing a gas luber, an ultimate luber, or an ultimate with a distribution block.

• Are these units reusable?

  Ultimate’s can be refilled and reused, but gas units cannot be.

Ordering & Invoicing

• How can I place an order with Digilube Systems?

  Orders can be placed online on our Shopify site, called in to the office at 937-748-2209, as well as purchase orders can be emailed to customerservice@digilube.com

• Can I get a copy of my invoice?

  Please call in or email customerservice@digilube.com for a copy of your invoice.

• Are taxes calculated on my order?

  At this time, taxes are only assessed to orders shipping to California or Canada.

• What are your payment terms?

  We traditionally offer terms of Net 30 Days to our new customers.

Electro-Luber Series

• Can Electro-lubers be refilled?

  No. The ELECTRO-LUBER series are a disposable one time use.

   

• Can I use any oil in the Electro-Luber?

  Yes. And to prevent siphoning, we would recommend our oil flow Restrictors (inquire about this Accessory).

• Can Electro-Lubers be used in an explosive environment?

  Yes. ELECTRO-LUBER is UL and ATEX Approved.

• How much pressure does this unit produce?

  ELECTRO-LUBER is capable of producing over 50 psi. If you need more power, consider our Electromechanical Lubers:

  JACK LUBER is capable of producing 200 psi continuously.

  ULTIMATE and TITAN SERIES are capable of producing over 1000 psi.

Jack / Ultimate / Titan Series

• How much distance can you use Ultimate Lubers remotely?

  There are variables to consider when answering this question (back pressure, temperatures, grease type etc). The estimated range for the ULTIMATE-LUBER when remote mounting on a single point is a max distance of 35ft.

  When using a distribution block with multiple points, we recommend a maximum of 20ft per line.

• Can I use Ultimates for oil?

  Yes. Please state so at time of order so you are provided with an oil restrictor.

• Can I remote mount the units with the vibration option?

  Our vibration sensor is within the unit. It is most suitable for direct mounting.

• My equipment doesn't run 24/7, should I turn the unit off at the end of the day?

  For equipment that doesn’t run 24/7, we recommend either Remote Control, Pulse Control, or Motion Control. 

• How many refills can I get on a battery?

  The estimated range for battery life under ‘normal conditions’ is as follows:

  Cylinder Size and # of Refills
  60 – 6 to 8 refills
  125 – 3 to 5 refills
  250 – 3 to 5 refills
  500 – 2 refills

• Can I submerge the Ultimate Luber under water?

  No. For submerged applications we recommend the ELECTRO-LUBER.

• Can I refill a Jack Luber?

  Not with a grease gun, but you can simply replace the single-use cartridge.

Lubricants

• How do I choose the right lubricant?

  To determine the best lubricant for your application, we’ll need to know a few key details—such as oven temperature, time spent in the oven, washer process, and the load carried on the conveyor. Once we have that information, our sales and service team will gladly recommend the best lubricant for your system.

• What types of lubricants are best for high-temperature environments?

  We recommend Digilube’s specially formulated lubricants: CleanLUBE, Ultra Film 1, Ultra Film 2, and Ultra Film 2 HLM for heavy load operations. These lubricants are designed to withstand extreme heat while providing optimal protection and performance for overhead conveyor systems.

• How much lubricant do I need to order?

  This can vary depending on your specific application, but the best way to determine this is by reviewing your past usage and the frequency of previous orders. Tracking this data over time will help ensure you’re ordering the right amount to keep your system running smoothly.

• When should I re-order Lubricant?

  We recommend placing a reorder when you have your last two pails in stock and your main tank is full. This helps ensure you never run out of lubricant and prevents the risk of running your line in a dry condition.

• How often should I lubricate my overhead conveyor equipment?

  For lines running at around 400°F, lubrication is typically done once a day. However, the ideal frequency can vary depending on factors like line speed, oven time, and washer process. Finding the right lubrication interval usually involves some fine-tuning and takes about 2 to 3 weeks to dial in from the initial starting point.

• What types of lubricants are commonly used for overhead conveyor systems?

  There are several lubricant options available, but the best choice depends on several factors. At Digilube, we commonly recommend CleanLUBE and the Ultra-Film line, which are versatile enough to perform across a wide range of applications. We typically avoid recommending lubricants with molybdenum or graphite unless absolutely necessary. These additives can cause buildup and residue issues, and we pride ourselves on offering cleaner, more efficient solutions.

• What are signs of improper lubrication?

  Common signs of improper lubrication include squeaking or surging of the line, unusually high amp draws, and visible signs of wear such as dry or rusted chain pins and trolleys. If you notice any of these symptoms, it's time to check your lubrication system.

• What is the risk of under-lubricating or over-lubricating conveyor chains and components?

  Under-lubrication can lead to premature wear of bearings, pins, and drives. It may also cause chain stretching or even breakage, resulting in costly downtime.

  Over-lubrication can cause excess oil to drip—especially on inclines or declines—leading to buildup that may burn in ovens. This can result in operator discomfort from fumes, potential paint or part defects, and cleanliness issues on the production floor. Proper lubrication balance is key to both performance and safety.

Brush Cleaners

• What are brush units used for?

  Digilube brush units are designed to clean conveyor components such as chains, trolleys, load bars, and tracks. Regular cleaning helps prevent buildup that can lead to issues like debris flick-off, part defects, and process disruptions.

• What types of conveyors are the DL-55 units compatible with?

  The DL-55 non-powered brush cleaner cleans the chains and trolleys on monorail, I-Beam conveyors.

• What types of conveyors are your brush units compatible with?

  Our brush units are compatible with Enclosed Track and I-Beam conveyors. We also offer beam sweeps to keep tracks clean and provide custom solutions for most conveyor systems.

• What materials are the brushes made from?

  Our brushes use durable wire bristles, which are highly effective at removing baked-on dirt and dust that accumulates during high-temperature processes like oven curing.

• Can the brushes be used with lubrication systems?

  Yes, they can. For optimal performance, we recommend installing the brush system ahead of the lubrication system. This ensures the line is clean before lubricant is applied, improving overall effectiveness.

• How often should I replace the brushes?

  Brush replacement depends on operational conditions such as usage and environment. As a general guideline, inspect brushes every six months. Most brushes require replacement every one to two years.

• Are the brush units adjustable?

  Yes, our brush units are fully adjustable. We recommend checking and adjusting them every 3 to 6 months to ensure proper alignment and effectiveness.

• Do your brush units require lubrication?

  Our DL-60 Power Brush units require periodic greasing of the bearings and track. We recommend a full service once per year. Our trained technicians are available for on-site maintenance and repairs.

• How do I install a brush unit on my conveyor?

  Each brush unit includes a user manual with installation instructions. You can also visit our Resources page to download manuals and access step-by-step installation guides.

• Will using brush units reduce my maintenance needs?

  Yes. By keeping your conveyor line clean, brush units reduce downtime, defects, and lubricant usage. Clean lines allow lubricants to work more effectively, rather than being absorbed by dirt and debris.

• Are custom brush units available?

  Yes, Digilube specializes in custom solutions. If we don’t already have a brush unit to meet your needs, we can design one specifically for your application.

• What types of conveyors are the DL-60 units compatible with?

  DL-60 Power Chain & Trolley Cleaner removes and prevents the build-up of paint, dirt, scale, rust, oxidized lubricant on 3″, 4″, or 6″ Monorail I-Beam Conveyors chain, pins and trolley bearings.

DL-60